Employee Highlights – Recently Acknowledged JCM MVPs
John Hays / Technical Support Analyst
John jumped through hoops to get a special program installed on a laptop in order to meet a hot deadline. The product maker didn’t make the installation very easy, but John did what needed to be done to complete the install and his efforts were very much appreciated.
Omar Jorge Rivera / Sustaining Engineer
Late on a Friday, Jorge was part of a team that took the time to research and walk the panicked customer through a trouble shooting issue like a professional. It’s what I call OUTSTANDING CUSTOMER SERVICE, and proud to have him as part of the JCM Team!!!
Odimayo “KB” Abayomi / Project Technician
KB took the time to assemble the picnic tables that had been sitting in the warehouse for weeks. With the growth of JCM it was very difficult to find a place to sit outside in the shade to relax or eat lunch, and these tables made a huge difference. It is the “will do” attitude of KB and the other technicians that take on these odd type tasks and always with a smile.
Stephanie Lam / QA Inspector
Stephanie is loyal, helpful and always comes to work with a contagious positive attitude. She has a lot of knowledge regarding JCM products and is always encouraging others to do the best they can in their work. Stephanie is a great asset to the company.
Jessica Wige / Sales Administration Manager
Jessica is like the energizer bunny, she keeps going and going and going! She consistently works 10+ hour days to ensure all orders are processed to meet customer requests. She and her group have absorbed the additional work of adding the printer product line without any issues or delays to customers. Jessica is a loyal, dedicated employee whom we should all emulate.
Kathy Haynes / Product Compliance and Contract Analyst
JCM has needed a site so customers can download software for years. Kathy took the responsibility of getting the correct people involved, keeping on schedule and making it happen. This site will benefit all departments and customers. If it wasn’t for Kathy this site would not exist.
Melissa Kuhel / Sales Coordinator
Melissa has made an active effort to get involved with the accounts she supports to assist them in managing their way through the “JCM Process” to creatively resolve shortages and delivery schedules. This kind of “above and beyond” attitude is what JCM Customer Service should be for all employees.
David Weems / Technical Trainer
David created the on-line training programs for both UBA and iVISION. He created training scripts, presentatations, video and interactive screens as part of this process. Additionally, David continually exhibits a “can do” attitude and utilizes all resources to complete assignments no matter what obstacles may get in his way.
Terry Geiman / Service Repair Supervisor
Terry’s can-do attitude and willingness to proactively support a challenging customer situation turned a difficult situation into a positive experience for JCM and the customer. Terry set a great example for the JCM Service team and worked closely to support and facilitate training for a smooth product transition on the customer’s existing platform. Terry handled this situation in a forthright and productive manner that left the customer with a very positive impression of JCM’s willingness to support them today and in the future.
Mike Nguyen / Software Engineer
Mike’s professionalism and expertise are an important asset to the engineering department. He is able to take what is considered a cloud of bad news and finds the silver lining to improve other products. Mike has always offered his input to various projects and is often sought out for input and has contributed to nearly every project developed at JCM American Corporation.
Veronica Camacho / Cell Leader
Veronica is a Cell Leader on the production team. Being a leader comes naturally to her. She has a very strong work ethic and positive attitude that inspires others to do the same. She is the go to person when a problem arises. She has a keen ability to get organized and tackle difficult situations. She always has great ideas about how to get things done. She has the “Can-Do” attitude that other leaders aspire to have.
Miguel Garcia / Project Technician
Miguel is always willing to help customers and peers at any time whether on after hours support or not. He is the go-to game expert that the field techs and sales personnel rely on anytime they run into an issue on a gaming floor. Miguel is always willing to take on the toughest tasks with an excellent attitude that is infectious while around his peers and customers.
Omar Jorge Rivera / Sustaining Engineer
Jorge is always willing to contribute ideas to resolve product and customer issues even when it is for a project he not assigned to work on. Jorge brings a unique perspective to many of the Sustaining Engineering discussions because of his Computer Engineering major. Jorge is a loyal employee who is always focused on representing himself and the company in a very professional manner and goes above and beyond to resolve customer issues.
Jane Sia / Materials Manager
Jane always has a positive attitude no matter how many hours she has worked. She always has something positive to say and a smile for everyone. She makes an effort to reward her employees for doing a good job and lets them know they are appreciated. Jane is always willing to stop and answer questions no matter how busy she may be. Jane is a great asset and JCM is lucky to have her.