RMA Form SRA Form
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SERVICE, REPAIRS, and EXCHANGES

JCM provides direct warranty and non-warranty repair and service on all JCM products through our Service/Repair department. All serviced equipment is cleaned, calibrated, and quality tested prior to return shipment to our customers.

  • JCM utilizes an SRA (Service Return Authorization) process to track all incoming and outgoing repair and service orders. Each order is assigned an individual unique SRA number. This allows JCM to ensure rapid receipt, processing, and tracking information on all orders.
  • All Product serial numbers are tracked in a custom database, which enables the service/repair department to determine and track each products warranty.
  • After a product has been repaired or serviced, JCM is able to offer all of our customers the remainder of the products original warranty or a ninety-day warranty, whichever is greater. JCM can offer this because we use only new replacement parts in our repair process. This ensures higher quality and greater operating life in our products.
  • The service/repair department not only provides our customers warranty and non-warranty repair, but also offers product maintenance, preventive maintenance, and software upgrading.

SERVICE REQUEST AUTHORIZATION (SRA) FORM

RETURN MATERIALS AUTHORIZATION

The Returned Materials Form is used for requesting authorization for return of items to JCM for reasons other than product repair, service, or warranty.

After filling out and submitting the form, a JCM representative will contact and provide you with the assigned RMA number and shipping instructions.

RETURN MATERIALS AUTHORIZATION (RMA) FORM

Support

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WORLD CLASS CUSTOMER SERVICE

We strive to offer excellence in product support, warranties and service with our high standards and experienced support personnel. Read More

Careers at JCM

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WELCOME TO THE JCM GLOBAL CAREER CENTER

Our goal is to treat all employees with respect and dignity, maintaining a high level of integrity in all we do. Read More