Service Request Authorization (SRA)

UNDER WARRANTY:
Service units under warranty will be shipped within 5-7 days upon receipt of product. Warranty is void if damage is due to negligence, vandalism, or misuse. Any modifications made to the unit or harnessing is not the responsibility of JCM.

OUT OF WARRANTY:
$75.00 minimum labor charge per unit. Service units out of warranty, and costing less than $200.00 per unit, will be repaired and returned within 5-7 days upon receipt of product.

Service/Repair General Price List
Service Type Fees Description
Services Service Charge/Hour $75.00 Units are inspected for worn or damaged parts, cleaned and calibrated.
Software Upgrade $25.00 Service Only
Unit/Model Upgrade Service charge plus cost of parts (i.e., Harness, CPU)
Unit/Model Fees Description – Who/how is an exchange done? Warranty?
Exchanges WBA Head $100.00 When the repair cost of a unit is above the exchange rate we do an exchange if the customer requests it. This is only honored providing all is intact and not missing any parts. Units that are within the standard JCM warranty are always repaired. All other units can be exchanged and they will be given a 90 day Exchange Warranty. All exchanges are to be received as a complete unit.
WBA Transport $100.00
UBA Transport $200.00

Billing Address:







Shipping Address: Same as Billing Address







Return Information:




Credit CardNet 30
GroundOvernight2 DayWill CallOther
Insure Shipment at Own Expense


* Items For Return

RepairExchange


Part # Your Part # Part Description Quantity

Support

Adult education teacher in front of his class.

WORLD CLASS CUSTOMER SERVICE

We strive to offer excellence in product support, warranties and service with our high standards and experienced support personnel. Read More

Careers at JCM

Adult education teacher in front of his class.

WELCOME TO THE JCM GLOBAL CAREER CENTER

Our goal is to treat all employees with respect and dignity, maintaining a high level of integrity in all we do. Read More