Customer Notifications

All Customer Notifications are available in Adobe PDF format.
Obtain the free Adobe Reader:
558 KB : PDF File | Revision: 1 | 02/28/2023

RDM-100 Product Discontinuation Notice

572 KB : PDF File | Revision: 1 | 12/27/2022

VEGA™-10x Banknote Validator Product Discontinuation Notice

556 KB : PDF File | Revision: 1 | 12/27/2022

iPRO/iPRO-RC Product Discontinuation Notice

82 KB : PDF File | Revision: | 11/03/2022

SPARE PARTS AND SERVICE PARTS PRICING INCREASE

81 KB : PDF File | Revision: 1 | 02/01/2022

Finished Goods (Units and Cashbox) Pricing Increase

82 KB : PDF File | Revision: 1 | 12/01/2021

Spare Parts and Service Parts Pricing Increase

194 KB : PDF File | Revision: 1 | 12/31/2020

UBA Product Discontinuation Notice

380 KB : PDF File | Revision: 1 | 03/28/2019

600 Note Paper Tray Extension Update for GEN5™ and GEN2U™ Thermal Printers

177 KB : PDF File | Revision: 1 | 02/28/2019

PUB-7 and PUB-11 Product Discontinuation Notice / End of Support

161 KB : PDF File | Revision: 1 | 11/19/2018

UBA® Firmware – Security Enhancement

168 KB : PDF File | Revision: 1 | 11/09/2018

ICB® MDM v2.x and WebReports v2.x Extended Product Support Notice

161 KB : PDF File | Revision: 2 | 09/24/2018

Bank of Canada $10.00 Note Release

410 KB : PDF File | Revision: 1.1 | 05/31/2018

GEN5™ AGT Ticket Deflector

118 KB : PDF File | Revision: 1 | 01/31/2018

KBM60-2™ Direct Thermal Printer Product Discontinuation Notice

305 KB : PDF File | Revision: 1 | 11/30/2017

GEN3™ Product Discontinuation Notice

309 KB : PDF File | Revision: 1 | 11/17/2017

GEN2™ Product Discontinuation Notice

187 KB : PDF File | Revision: 1 | 04/10/2017

Bank of Canada Commemorative $10 Bank Note Release

304 KB : PDF File | Revision: 1 | 02/01/2017

DBV®-500 Model Description Change (DBV-500-S)

47 KB : PDF File | Revision: 1 | 06/30/2016

iVIZION® Cash Box with Red Handle

44 KB : PDF File | Revision: 1 | 06/22/2016

FutureLogic® ONYX Printer EOL Discontinuation – Final Notice