|RMA Form||SRA Form|
SERVICE, REPAIRS, and EXCHANGES
JCM provides direct warranty and non-warranty repair and service on all JCM products through our Service/Repair department. All serviced equipment is cleaned, calibrated, and quality tested prior to return shipment to our customers.
- JCM utilizes an SRA (Service Return Authorization) process to track all incoming and outgoing repair and service orders. Each order is assigned an individual unique SRA number. This allows JCM to ensure rapid receipt, processing, and tracking information on all orders.
- All Product serial numbers are tracked in a custom database, which enables the service/repair department to determine and track each products warranty.
- After a product has been repaired or serviced, JCM is able to offer all of our customers the remainder of the products original warranty or a ninety-day warranty, whichever is greater. JCM can offer this because we use only new replacement parts in our repair process. This ensures higher quality and greater operating life in our products.
- The service/repair department not only provides our customers warranty and non-warranty repair, but also offers product maintenance, preventive maintenance, and software upgrading.
SERVICE REQUEST AUTHORIZATION (SRA) FORM
RETURN MATERIALS AUTHORIZATION
The Returned Materials Form is used for requesting authorization for return of items to JCM for reasons other than product repair, service, or warranty.
After filling out and submitting the form, a JCM representative will contact and provide you with the assigned RMA number and shipping instructions.